robin lamb

3000 tracy street,

los angeles, ca90027

telephone no:323-660-5189

email id: robin_lamb@

objective :

position as a customer service manager.

abilities :

8years of customer service.

excellent written and verbal communication skills, with an eye for detail.

extremely productive in a high volume, high stress, environment.

proficient in the use of ibm clone and mac desktops.

highly productive in the use of office xx professional.

self starter with a can do attitude.

employment history :

city financial, los angeles, ca ,1998- present customer service manager

collaborated with the product development department in developing new fee based products and their sales to the unbanked credit card membership base. answered an average of three hundred customer calls in a day through the call center queue. worked as a senior representative in the promise to pay department to ensure customers where given assistance in bringing their over limit and/or pass due account current performed duties in the retention department retaining customers who wanted to cancel their accounts.

cititrust, santa monica, ca ,1994-1998customer service representative

answered inbound calls in support of customer needs. conveyed in a reassuring manner step by step instructions to resolve application issues. reviewed and issued audits on account information and processes. performed queries in multiple databases. adhered to government monetary regulations. assisted in the creation and development of the banks customer relationship management system.

education :

gonzaga university, spokane, wa

., business and economics,1994